Humana’s AEP Readiness Checklist Is Here
AEP will be here before we know it. Humana has shared several important training reminders to help external partner agents prepare for member questions, enrollment conversations, and the 2027 selling season.
Here is what you need to complete or review:
1. Complete PY27 Certification or Recertification
Humana’s PY27 Annual Certification and Recertification is available in Humana MarketPoint University.
Agents must complete certification:
- Before selling Humana Medicare Advantage plans during the 2027 AEP season
- By November 30, 2026, to maintain renewals on existing MAPD and PDP members
If you have not completed your certification, we encourage you to make this your first priority.
2. Complete Member Activation Training
Humana strongly encourages agents to complete the Member Activation Initiative, or MAI, training available in Humana MarketPoint University.
Once training is complete and access is enabled, agents can begin performing eligible MAI activities through participating Sunfire platforms, including the Humana Enrollment Platform.
Please remember that you must complete the applicable training before performing MAI activities.
Additional resources are available through Agent Advantage University, including:
- HEP demo videos featuring MAI workflows and key platform functionality
- Job aids and reference guides
- Frequently asked questions
- Supporting documentation
3. Review the Advanced Provider Education Module
Humana also encourages agents to complete TRN-REF-1822, a new advanced provider education module in Humana MarketPoint University.
This module will help you:
- Understand how Humana’s provider systems work
- Navigate common member questions with greater confidence
- Review real-world examples and scenarios based on agent feedback
- Learn about the expansion of the Top Performing Provider program to include specialists
4. Complete Humana’s 2027 AEP Training
For a deeper look beyond certification and recertification, Humana’s 2027 AEP eLearning covers plans, products, benefits, providers, and other information agents should understand before the selling season.
Access AEP Game Plan for Success: The Right Way to Win for 2027 to learn more about:
- 2027 product portfolio changes, including Simplified Plan options
- New and enhanced clinical programs designed to support member health
Start with the Required Training
Certification is required, while the additional training opportunities are designed to strengthen your product, provider, platform, and benefit knowledge ahead of AEP.
Neishloss & Fleming is here to support you as you complete your training and prepare for the 2027 selling season.
The information on this website is for agent use only and not intended for the general public. If you have questions about this post, please call 800.562.7733 or email nf_sales@neishloss.com.
