Aetna Updates the Process for Member-Initiated AOR Requests
Important Aetna AOR Changes Aetna has announced an important change to the process for member-initiated Agent of Record, or AOR, requests. Effective September 1, members can no longer request an AOR change by calling Aetna Member Services. Members who want to change their AOR must submit the request directly to Aetna Medicare Broker Services using…