This article has information on the following topics:
- Onboarding Blackout – Training and certification temporarily unavailable
- Reducing CTMs – Our 7-step plan can help you avoid member complaints
Annual Certification Training Temporary Blackout
As we prepare for the 2026 Annual Enrollment Period season, there will be a temporary blackout for new broker certification training.
Training Blackout Information
- New agent onboarding and 2025/2026 Wellcare Annual Certification Training (ACT) will be unavailable July 8 -22, with access resuming on July 22.
- Access to the 2026 AHIP/NABIP training will continue to be available through the Training Center in Centene Workbench, via your Single Sign-On portal.
For information on using the Training Center within Centene Workbench to complete all training and certification requirements please visit the Training and Certification resource within Broker Connect.
To stay up-to-date on all of the activities, tools and resources being rolled out to help you prepare for the 2026 AEP sales season, please be sure to watch your email for important communications throughout the summer.
Protect Yourself from Complaints with Our Seven-Step Plan
As you work with beneficiaries year-round to enroll them in a new plan, ensuring that you are setting them up for new member success in a plan that fully meets their needs is a firm foundation that leads to long-term satisfied members.
Member dissatisfaction can often spiral quickly to a complaint filed within the CMS Complaint Tracking Module (CTM), possibly harming your reputation, costing you time and money and leaving you wondering what you could have done differently.
To help counteract the potential negative effects even one complaint can have, take a few minutes to review our new Seven Step Plan for Reducing Member Complaints resource.
Following the guidance and utilizing the provided tools and resources within this plan can help you provide helpful and accurate service in matching a beneficiary to the best plan, while ensuring that all compliance requirements are being met for the protection of both you and your beneficiary.
