We are excited to announce that, effective August 1, 2025, Highmark’s fitness benefit will be administered by SilverSneakers for all Medicare Advantage, D-SNP, and Medigap (enrolled in Whole Health Balance) members.
If your clients were previous SilverSneakers members, their accounts will be reactivated with their previous information, providing them access to participating gyms and fitness facilities.
Along with in-person facilities, SilverSneakers also offers live, virtual classes and a library of on-demand videos accessible through their website, SilverSneakers.com, or app, SilverSneakersGO. We will be proactively communicating this change to members through letters and automated calls in early July. Below are copies of the member communications being sent:
- BCBS Letter: Click here / with FAQs: Click here
- BS Letter: Click here / with FAQs: Click here
After August 1, 2025, clients can simply log in to their SilverSneakers account or visit a participating gym to utilize their benefit. For login assistance, clients can contact SilverSneakers at 1-888-423-4632. Offline or non-email users can also call this number to obtain their ID.
Direct clients to the following resources for any questions:
- SilverSneakers Account Setup, Login Issues, or SilverSneakers ID: Contact SilverSneakers directly at 1-888-423-4632.
- General SilverSneakers Program Questions or Finding Participating Gyms: Use the SilverSneakers website or the SilverSneakersGO app.
- Denied Access at a Fitness Facility: Call the dedicated resolution specialist at 1-888-423-4632.
- FitOn Gym Not in SilverSneakers Network & Assistance Needed Finding a New Gym: A Highmark representative may call to assist, or clients can contact Highmark customer service at the number on their Highmark member ID card.
