Independence Edge


Change Healthcare Cyber Security Incident

Independence Blue Cross (IBX) and Independence Administrators (IA) have confirmed that one of our service providers, Change Healthcare, is experiencing a network interruption related to a cyber security issue. Change Healthcare has reported that its experts are working to address the matter, and IBX and IA are closely monitoring this incident as it evolves.

Change Healthcare also reported that once they identified the issue, they took prompt action to disconnect systems from external business partners to prevent additional impact. We have no evidence of any impact to IBX’s and IA’s network security as a result of this issue; however, in an abundance of caution, IBX and IA also terminated any connections with Change Healthcare, and we continue to actively monitor our system security.

As a result of this service provider issue, group members may experience certain technical difficulties accessing Explanation of Benefits documents in the member portal. In addition, Teladoc also disconnected from Change for member authentication which may cause members to see an incorrect cost share. If a member is charged too much, there will be a process to ensure they are reimbursed by Teladoc. We want to reiterate that we have no evidence of any unauthorized access to data stored on our systems. IBX and IA are identifying any necessary mitigation steps, to help ensure minimal impact to the services we provide, while this active investigation is ongoing. We will provide relevant updates as they become available.

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