Spring is in the Air!
Do you feel it? The days are getting longer, temperatures are starting to rise, and college basketball is about to enter into madness. It’s not quite here yet but Spring is just around the corner.
While Spring is about to start, something else is nearing its end… OEP is set to end on 3/31. If you have Medicare Advantage clients experiencing frustration or uneasiness with their current MAPD plan and want to come over or return to a Humana option, please complete that OEP enrollment before the end of the month.
Humana consistently ranks as a top carrier in customer service and we wanted to share some of our recent accomplishments in the Spotlight story below. Together we want to provide your clients an industry leading experience with their well-being journey.
As always, if you want help growing your business please reach out and partner with your Humana Broker Relationship team!
March Trainings Click to register!!
State Farm Session 3, March 18th at 9:30
Humana Newly Certified Agent Bootcamp Tuesday, March 19th at 10 AM
National Marketing Training at 12:00
Humana Western PA Product Refresher Session Wednesday, March 20th at 10 AM
Humana MD/DC Product Refresher Session Wednesday, March 20th at 2 PM
Humana Vantage Training Session Thursday, March 21st at 10 AM
Spotlight Story
For two years in a row, U.S. News & World Report recognized Humana as the 2024 Best Insurance Company for Medicare Advantage in there categories including:
- 2024 Best Overall Medicare Advantage Plan Company
- 2024 Best Company for Member Experience
- 2024 Best Company for Low Premium
Please click the link below to read the full story and explore other carrier rankings by U.S. News & World Report.
Along with this, nearly 5.5 million or 94% of Humana’s Medicare Advantage members currently are enrolled in plans rated 4 stars and above for 2024 by the Centers for Medicare & Medicaid Services (CMS).
Humana has Medicare Advantage Plans rated 4 stars or higher in all 50 states and Puerto Rico. On top of this, approximately 3.6 million or 61% of members are on plans with 4.5 stars and 790,000 members nationwide are enrolled in 5-star plans! Please click the link below to read the full details.
OEP & Other Election Periods
Election Periods are the root of some of the most commonly asked questions by agents. There is AEP, OEP, SEP and then there are subcategories of Election Periods depending on if the client is aging into Medicare, recently moved, just had a change in Medicaid status, etc…
Understanding & navigating all the various Election Periods can be daunting but here at Humana we got you covered. Below is guidance on the current Open Election Period (OEP) that runs through the end of March and a link to Humana’s Election Period Playbook that covers the most used Election Periods.
Humana (ignitewithhumana.com) – Election Period Playbook
Service Inquiry
If you are not aware of it already, please take some time to get yourself familiar with Humana’s Service Inquiry function within your Humana Vantage portal. This is your spot as an Agent to be able to help your clients quickly & efficiently with any of their service needs…including Access to Care issues and support for the Humana Spending Account Card.
Service Inquiry options include but are not limited to:
- Ordering a new ID card
- Updating member demographic info (address, phone #, etc…)
- Checking on & assisting with claims issues
- Verifying benefit questions (including Health Options Card questions)
Average response time is same day, and most service issues are fully resolved within 24-48 hours. There is also an option within Service Inquiry to have Humana’s member service team make an outbound call to your client to assist with a service issue. Yes, you can call the Humana customer service team and will get good support from our phone-based service team but if you want to avoid hold times, miscommunication or other pitfalls then please check out the Service Inquiry tool in your Vantage portal.
Training Events & Webinars
Humana is here to support Agents throughout the entire year with marketing support, business plan support and escalated service support. One of the primary ways we can deliver support is via meetings & webinars on the topics important to agents.
To see additional events available for the areas important to you be sure to check out the IgniteWithHumana.com website to see upcoming local events in your area.
If you don’t have the info you need to make doing business with Humana easier, please contact anyone on your Humana Broker Relationship Team and we will make sure you are taken care of.
The information on this website is for agent use only and not intended for the general public.
