Unlock Your Full Potential in 2024!

Medicare Meet Up

Start the year strong with goals to increase your business and provide excellent service to your clients. Stay informed about opportunities and resources available to help you grow your business.

Low Income Subsidy (LIS) Program

Please join our Medicare Sales Team for the first Medicare Meet Up of 2024 on Wednesday, February 7, 2024 at 10 a.m. EST.

This session will review the following:

  • Member Experience
  • Extra Help: Low Income Subsidy (LIS)
  • Why, what, and how it can grow your business
  • Special Enrollments Periods

Register Today

Combat Rapid Disenrollment

Agent best practices
It is important to understand your role as an agent and your influence on the clients. Your clients chose you because you’ll provide them with expertise, resources, and assistance in navigating through the complexities of health care and their plan.

Keep your clients happy and satisfied with your service by checking in on them, assisting them with their questions and concerns, and staying informed with plan information and benefits to provide additional resources.

Watch the short video on How to combat rapid disenrollment to learn more about rapid disenrollment agent best practices that’ll help you keep your clients. Follow up with your clients to ensure that they have received everything they need as a member of our plans.

Review the 2024 enrollment checklist for materials that members should receive, which is also on page 24 of the 2024 Smart Solutions brochure.

Member communication

IBX Care Card frequently asked questions
Your clients should feel valued as an Independence Blue Cross (IBX) beneficiary as you service them from their initial enrollment until they access care and benefits. As the IBX Care Card is new in 2024, members may have many questions. Prepare yourself for these questions by reviewing the IBX Care Card frequently asked questions (FAQs).

This document goes over:

  • What is an IBX Care Card and what does it look like
  • Which plans have an over-the-counter (OTC) allowance card vs an IBX Care Card
  • What benefits are included in the IBX Care Card
  • Checking the allowance and the schedule on when funds update
  • How to use the card(s), such as registering the card

Review the member resources to provide additional assistance to members when they ask about other benefits included with their plans.

Learn more about:

  • Fitness membership (One Pass)
  • Dental, vision, and hearing
  • Primary care
  • Telemedicine
  • And more

Members can contact the Member Help Team for additional information regarding plan benefits, using their cards, and other unique questions regarding coverage.

Keystone 65 HMO members
Toll-free: 800.645.3965 (TTY/TDD: 711), 8 a.m. to 8 p.m., seven days a week

Personal Choice 65SM PPO members
Toll-free: 888.718.3333 (TTY/TDD: 711), 8 a.m. to 8 p.m., seven days a week

 Have questions? Need information?
We’re ready and happy to help. Contact the BMRC today.

Call us today at 888.234.3313,
Email us at IBXMedicareBroker@ibx.com,
Visit the Broker Resources for all the resources to sell BLUE.

BMRC Hours of Operation:
Monday through Friday 8:30 a.m. to 5:00 p.m.

The information on this website is for agent use only and not intended for the general public.

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