March 2025 – Edition 3.2
Happy Spring! In this edition, we share an important Cigna Healthcare® Medicare organizational update, Supplemental Benefits (CSB) new product offerings, important updates to the Scope of Appointment (SOA) form and the Rules of Engagement for Medicare Advantage (MA) brokers, April Medicare trainings, and more.
We wish you well during this season of new beginnings. As we enter this exciting new chapter, rest assured, your day-to-day interactions with us remain the same. We appreciate your partnership!
Medicare broker news and updates
Cigna Healthcare Medicare Organizational Update
We are pleased to share with you that as of March 19, 2025, Health Care Service Corporation (HCSC) completed its acquisition of the Cigna Healthcare Medicare Advantage, Supplemental Benefits, Medicare Part D, and CareAllies businesses. Read the complete communication below.
>Cigna Healthcare Medicare Organizational Update
April Medicare trainings are here!
Check out our training sessions for April! Timely topics include how to choose the right special election enrollment period, retention strategies, guidance on military and Veteran health benefits, product overviews, compliance updates, and more. Make sure to register for your spot!
Click on the banner image below to view our April, May, and June trainings. For your convenience, a banner with the quarterly training schedule will be in every edition of Broker Insights.
Medicare Advantage / Prescription Drug Plans
Updated Scope of Appointment form
We’ve revised the Scope of Appointment (SOA) paper form. You will no longer need to document exceptions to the 48-hour waiting period on the form. The revised SOA form will be available on Producers’ University on April 1 and should be used moving forward. It must be completed in its entirety and retained for 10 years. You may need to provide it to Cigna Healthcare upon request. Note: Although you may use a generic SOA form, we highly encourage you to use our Cigna Healthcare branded form.
As a reminder, CMS requires agents to document the scope of a personal marketing appointment at least 48 hours before the appointment to ensure an understanding of what will be discussed between the agent and the Medicare beneficiary or their authorized representative. The 48-hour waiting period is waived for SOAs completed during the last four days of a valid election period and unscheduled in-person visits (i.e., walk-ins) initiated by the beneficiary.
Updated Rules of Engagement
We’ve made updates to our Rules of Engagement (ROE). Updates include new agency ramp-up period details (page 9), new link to important definitions (page 45), new Late Enrollment Penalty section (page 58), and new details on compensation for agents/agencies (page 71). Click below to view the updated document.
>Rules of Engagement CignaForBrokers login required
Cigna Healthcare Supplemental Benefits
Choice Hospital Indemnity available in more states
You can now offer your customers protection from out-of-pocket hospital expenses in 33 states, including Delaware, Hawaii, Iowa, Maine, Minnesota, Nebraska, North Dakota, Ohio, Utah, Virginia, West Virginia, and Wyoming as of March 17! Check out the link below for all the selling resources you need, including a comprehensive list of state availability.
>Choice Hospital Indemnity broker resource page
Choice Accident launches in California and Indiana
Choice Accident is available for sale in the District of Columbia and 47 states, including California and Indiana as of March 17! This plan is guaranteed issue with no age or occupation bands and helps pay for accidental injury expenses not covered by traditional medical coverage. Click below to learn more and to start selling now.
>Choice Accident broker resource page
MA/PDP
Cigna Agent Resource Line (CARL)
866.442.7516
Extended hours during OEP: 7 a.m. to 7 p.m. CT, Monday through Saturday
Spanish queue available
CSB
The Agent Resource Center (ARC)
877.454.0923
8 a.m. to 5:30 p.m. CT, Monday through Friday
Spanish queue available
The information on this website is for agent use only and not intended for the general public.
