- Inbound call recording, store and download solutions
- Outbound call recording, store and download solutions
- Call recordings stored for 10 years, as required by CMS
- CMS-required scripting for the beginning of each prospecting call
We want to make you aware of a new required process designed to enhance the quality and compliance of our enrollment practices. Wellcare is implementing a targeted enrollment verification process called the Welcome Enrollment Verification Line (WEL). This new initiative will be required of certain agents who have been identified for participation based on proprietary…
In preparation for the PY2026 Medicare selling season, we want to provide you with some key dates to be aware of moving forward. Please mark your calendars for the following important launch dates: Please be on the lookout for more information on the 2026 Wellcare Annual Certification Training process and other important communications, to ensure…
Do you have a retention plan? As we reach the end of this year’s Open Enrollment Period (OEP), we want to check in with you regarding your customer retention plan. Having a retention plan in place is crucial to the success of your business and ours. By collaborating and focusing on improving our retention strategies,…
New flex and OTC cards issued! NationsBenefits, Geisinger’s new flex/OTC card vendor, has issued new cards to all Geisinger Gold members who have over-the counter (OTC) and/or flex benefits. Members who have a plan that includes OTC and flex benefits will receive just one card. The NationsBenefits card is a prepaid Mastercard that should be…
Save-the-date The 2026 Individual Medicare Producer Certification for MA/MAPD/SNP & PDP launches on Wednesday, June 25, 2025. Again this year, Aetna® will offer two options: Aetna Medicare Training (AHIP alternative) and exam Certifies producers to sell Aetna-only products. AHIP Medicare Training and exam Certifies producers to sell multiple carriers, including Aetna. Remember, certification is an…
Penn Medicine is in network effective 5/1/2025. Give your clients the exceptional care they deserve with Devoted Health’s extensive network, with top-tier Penn Medicine facilities like: Everyone wins with great benefits and top-notch service! Our local support leaders are committed to helping you with community and provider-partner introductions, ordering materials and scheduling events, resolving member…
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